pakjp Privacy Policy
This page describes what we collect when you use pakjp and how we keep that data protected. When you download our Android app or access pakjp through your iOS browser, we collect information necessary to verify your identity, process your payments, and deliver our sportsbook, live-dealer, and slot services. We encrypt your data in transit and at rest, we do not sell your personal information to third parties, and we comply with data-protection regulations applicable to our jurisdiction.
Our privacy practices are built around transparency. We explain what data we collect, why we collect it, how long we keep it, and who has access to it. Your account credentials are hashed and stored securely. Your Know Your Customer (KYC) documents—identity card, proof of address—are encrypted separately from your gaming activity. Payment information is processed through secure payment gateways and is not stored on our servers in plain text.
If you have questions about how we handle your data, or if you want to request access to your information or ask for deletion, our support team can assist. We respond to data-access requests within a reasonable timeframe as required by applicable law.
What We Collect and How We Use It on pakjp
Account Registration and KYC Data
When you create a pakjp account, we collect your email address, phone number, and password. We use your email to send account notifications, password-reset links, and promotional updates (which you can disable in your account settings). Your phone number is used for account recovery and optional two-factor authentication.
To access betting and live-dealer games, we conduct Know Your Customer (KYC) verification. We ask for your full name, date of birth, and a government-issued identity document such as a national ID card or passport. We may also request proof of address. We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. We store KYC documents encrypted and separate from your gaming activity. We do not share your identity documents with third parties except where required by law or to process disputes.
Your account data is retained as long as your account is active. If you close your account, we retain certain data for legal and compliance purposes—typically for seven years—but we do not use it for marketing or operational purposes.
Payment and Transaction Data
When you deposit or withdraw funds, we collect transaction details: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the date, and the status. We use this information to process your request, reconcile your account balance, and detect fraudulent activity. We do not store your full payment card or wallet credentials on our servers—payment processing is handled by secure third-party gateways.
We retain transaction records for at least seven years to comply with financial regulations. During this period, we may use transaction data to investigate disputes, verify account activity, or respond to legal requests.
Gaming Activity and Betting Records
We record your gaming activity: bets placed, games played, outcomes, and winnings or losses. We use this data to calculate your account balance, generate your transaction history, and detect unusual patterns that might indicate fraud or account compromise. Your gaming records are linked to your account and are encrypted.
We do not use your gaming data for profiling or to make automated decisions about your account eligibility. However, we may use aggregated, anonymized gaming data to improve our platform—for example, to understand which games are popular or which payment methods are most reliable.
Cookies and Tracking
We use cookies to maintain your login session, remember your preferences, and track your navigation within pakjp. Session cookies expire when you close your browser. Preference cookies (such as your chosen language or theme) persist longer. We do not use third-party tracking cookies or sell your browsing data to advertisers.
On our Android app, we do not use cookies—instead, we use secure tokens stored locally on your device to maintain your session. On iOS, we use Safari's built-in cookie management.
- Session Cookie
- Keeps you logged in while you use pakjp. Expires when you close your browser or log out.
- Preference Cookie
- Stores your language, theme, and notification settings so you don't have to reset them each visit.
- Security Token
- On mobile apps, replaces cookies to maintain secure sessions without browser overhead.
Third-Party Processors and Data Sharing
We use third-party service providers to process payments, host our servers, and send emails. These processors have access to your data only to the extent necessary to perform their function. We require them to maintain confidentiality and comply with data-protection standards equivalent to our own.
Our servers may be located outside Indonesia. By using pakjp, you consent to your data being transferred to and processed in other jurisdictions. We ensure that data transfers comply with applicable privacy laws.
We do not sell your personal data to third parties. We may disclose your data if required by law, court order, or government request. We may also share anonymized, aggregated data with partners for research or analytics purposes.
Your Rights and Data Access
You have the right to access your personal data held by pakjp. You can request a copy of your account information, gaming history, and transaction records by contacting our support team. We will provide this information within a reasonable timeframe, typically within 14 days.
You can request correction of inaccurate data, deletion of your account and associated data (subject to legal retention requirements), or restriction of how we use your data. To exercise these rights, contact our support team or use the data-management options in your account settings.
If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our compliance team or with the data-protection authority in your jurisdiction.
Our Commitments and Contact Information
We at pakjp are committed to protecting your privacy. We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We do not store passwords in plain text—we hash them using secure algorithms. We limit access to personal data to employees and contractors who need it to perform their roles.
Our privacy practices apply to all users of pakjp, regardless of whether you access us from Jakarta, Surabaya, Bandung, Medan, or anywhere else in Indonesia. We do not discriminate in how we handle data based on location, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), or gaming preferences.
This privacy policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of pakjp after such changes constitutes your acceptance of the updated policy.
If you have questions about our privacy practices, want to request access to your data, or wish to file a complaint, contact our support team through the in-app chat, email, or phone options available on our platform. We aim to respond to privacy inquiries within five business days.